Enter a New Gaming Galaxy in the Casino Universe

Promotions

Casino Universe is not shy offering promotions to their customers, below we list the special treats that’s in store for you if you chose this online casino!

10% Weekly Cash-back

Casino Universe don’t have a traditional welcome bonus, instead they offer three weekly promotions. One of which is a 10% weekly cash-back on your losses, if you got any of those that is.  The wagering requirement for the cash-back is only 3x, making it a no brainer to make use of.

Friday Reload

The second weekly promotion called Friday Reload is available at Casino Universe to make weekends more exciting for Indian players. This bonus includes a 25% reload of up to €250 every Friday. The Friday reload promotion at Casino Universe has a maximum withdrawal limit of euro 50 and once the bonus has been credited, players have 14 days to make use of it. Players can look forward to Fridays at Casino Universe to make use of this promising promotion.

Wednesday Free spins

Wednesdays are no longer the just the halvway point of the working week once you start playing at Casino Universe, that’s when the third weekly bonus bonus makes itself known. Now players can sign up and look forward to Wednesdays with the specially curated promotion that gives players up to 60 free spins. Check out their website to see which game is currently tied up with this promotion as it changes. This gives a sense of mystery and anticipation for players who are waiting for their favorite games to be associated with this promotion.

Pragmatic Global Promo

The Pragmatic Global Promo is a marathon of tournaments where weekly prizes can reach amounts up to €30,000 and €4650 daily. Players will get to participate in 24 tournaments, 168 cash drops, more than 12,000 prize places, and win €1,50,000.

Each tournament has 350 places and the prizes range from €20 to €5000, while the cash drop amounts range from €20 to €1000. According to the tournament rules listed on the website, this is how the tournament works:

• A player’s position on the leader-board depends on the highest single spin win amount when adjusted to the size of the bet.
• There is no minimum bet.

More details about the tournament and schedule can be found on the Tournaments page of the Casino Universe. These tournaments ensure every day is new for players, along with massive cash drops and money to be won.

VIP Program

At Casino Universe, regular gameplay is rewarded with bonuses, free spins, Galaxy boosters, cash prizes and a personal VIP manager. The VIP program works like this— for every €20 wagered on slots, players 1 Star Point and 1 Status Point. The program consists of 13 rounds: Round 1 to Champion. All players enter Round 1 when they accumulate between 1-500 punch points. When they reach Round 8 and 9, each €20 wagered will earn 2 Star Points and 2 Status Points during the Galactic Booster Campaigns. To enter the Champion Round, players must accumulate at least 30000 punch points.

Customer Support and Payment Methods

Customer Support

There are 2 ways to contact the Casino Universe team: through the live chat feature and the email option. The live chat is only available from 8.30 A.M to 00.00 AM CET and is available in 4 major languages— English, Norwegian, German and Finnish. Although the language support is nice, it would have been good to have 24h support as most players come from different regions around the world.

The email option, however, is open at all times. Players have to enter their email address and complaint into the 2 boxes displayed and the message is sent immediately.

Payment Methods

Casino Universe has 13 deposit methods and 12 withdrawal methods that include some of the most popular and widely used payment gateways. Under the ‘Payments’ page, Casino Universe has 2 tables, one each for Deposits and Withdrawals. Each table has a list of the payment methods followed by the fee (if any), the timeline for each method, as well as the limit on each transaction. This is a very useful table as players can see which method they prefer by comparing the limits and time taken.